Restaurant technology problems rarely happen at a convenient time. Tillify Technologies helps restaurants troubleshoot Point-of-Sale hardware, printers, connectivity, cabling, devices, configuration, and other technology issues that can disrupt your operation.
A receipt printer that works “most of the time.” A loose cable behind a terminal. A kitchen printer that randomly disconnects. A device that needs to be restarted every shift.
These problems may seem minor—until they happen in the middle of a busy service.
Tillify helps restaurants track down technology issues, identify what may be causing them, and determine the right next step to get the operation back on track.
From an unreliable printer to a workstation that simply won’t cooperate, Tillify can assist with the technology your restaurant depends on every day.
Troubleshooting terminals, workstations, payment equipment, peripherals, and other supported Point-of-Sale hardware.
Help diagnosing receipt printers, kitchen printers, cash drawers, connections, and related equipment.
Troubleshooting network connections and communication problems affecting Point-of-Sale devices and peripherals.
Identify damaged, loose, poorly routed, or problematic connections around Point-of-Sale workstations and restaurant equipment.
Assistance with supported device configuration, system changes, peripheral setup, and operational adjustments.
Help determine which technology provider needs to address an issue and communicate the problem more clearly when multiple vendors are involved.
Your Point-of-Sale company says it’s the network. Your internet provider says the connection is working. The printer manufacturer says it’s a Point-of-Sale configuration issue.
Meanwhile, your restaurant still has a printer that doesn’t print.
Restaurant technology often involves multiple companies, and figuring out who actually owns a problem can be nearly as frustrating as the problem itself.
Tillify looks at the bigger picture. We help troubleshoot the environment, narrow down where the problem may be coming from, and coordinate with the appropriate provider when necessary.
We start with what’s happening, when it happens, what equipment is affected, and anything your team has already tried.
We examine the hardware, connections, configuration, and surrounding technology to narrow down the likely cause.
When the issue is within our scope, we work toward a solution or recommend the appropriate corrective action.
If another provider needs to become involved, we can help identify the right party and communicate what we’ve found.
Some of the most frustrating restaurant technology problems aren’t caused by the Point-of-Sale software at all.
Printers, cables, power supplies, network connections, switches, payment devices, and other peripherals all play a role in keeping your system running.
Tillify can help investigate the physical technology around your Point-of-Sale. Not just what’s happening on the screen.
Kitchen or receipt printers that disconnect, stop printing, print inconsistently, or don't receive orders as expected.
Loose connections, damaged cables, poorly routed wiring, and workstation connections that have become unreliable.
Issues involving cash drawers, payment devices, displays, network equipment, and other supported restaurant technology.
Restaurant technology takes abuse. Cables get pulled. Equipment gets moved. Dust and grease accumulate. Connections loosen. Temporary fixes have a way of becoming permanent ones.
Periodic technology reviews can help uncover some of these issues before they turn into bigger operational problems.
Check Point-of-Sale workstations and supporting equipment for visible problems, damage, or developing issues.
Inspect accessible cabling and connections for loose, damaged, or poorly organized components.
Identify unused equipment, outdated connections, improvised setups, and other areas that may deserve attention.
Support isn’t always about fixing something that’s broken.
Restaurants add terminals, relocate printers, change menus, rearrange workstations, introduce new devices, and adjust operations over time. Tillify can help with supported system changes and technology additions as your restaurant evolves.
Adding terminals, printers, peripherals, or other supported technology to an existing environment.
Assistance when Point-of-Sale equipment needs to be relocated or reorganized as restaurant operations change.
Need items, pricing, modifiers, or routing changed? Tillify also provides dedicated Point-of-Sale menu programming services.
Help organizing the hardware, menu, integrations, configuration, and other details needed to prepare for a new Point-of-Sale launch.
Professional installation of terminals, printers, payment devices, kitchen technology, networking, and peripherals.
Menu builds, cleanup, modifiers, pricing, kitchen routing, migrations, and ongoing Point-of-Sale menu changes.
Tillify can assist with many restaurant POS technology issues involving terminals, printers, peripherals, cabling, connectivity, device configuration, and related hardware. Contact us with your POS platform and a description of the problem so we can determine how we may be able to help.
Yes. Tillify can help investigate supported kitchen and receipt printer problems, including connectivity, cabling, hardware, configuration, and communication issues.
Yes. That’s often where troubleshooting starts. We can examine the symptoms and surrounding technology to help narrow down the potential cause and determine the appropriate next step.
Some problems ultimately need to be resolved by another technology provider. Tillify can help identify when that may be the case and communicate relevant troubleshooting information to the appropriate vendor.
In many cases, yes. Our ability to assist depends on the POS platform, hardware, issue, and access available. Contact us with information about your system and the problem you’re experiencing.
Yes. Tillify can assist with supported equipment additions, replacements, relocations, and installation projects. For larger projects, learn more about our POS installation services.
Yes. Tillify provides POS menu programming services for new items, price changes, modifiers, routing, menu cleanup, migrations, and other supported menu configuration.
Tillify Technologies is based in New Jersey and provides restaurant POS support and technology services throughout our service area. Contact us with your restaurant location and support needs to discuss availability.
Tell us what’s happening, what equipment is affected, and what you’ve already tried. Tillify will help determine the best next step for your restaurant.
